Helpful guide

Wi-Fi not connecting?

Simple checks to help you describe an issue and choose a practical next step.

Work through these steps.

See whether other devices can connect and whether the issue affects Wi-Fi only or your internet connection as well.

Confirm that Wi-Fi is switched on, flight mode is off and the correct network is selected. Do not reset managed business equipment without agreement.

Note the router model, provider, warning lights and when the issue started. Contact support or your internet provider as appropriate.