Skip to content Your remote appointment
Connect with confidence.Stay in control. Use this guide once a remote support appointment has been arranged with Zisco. It does not start a remote connection.
Before the appointment.
Confirm the appointment and charges directly with Zisco. Save your work and connect the device to power and the internet. Have the error message or issue ready to show the engineer. Close personal documents and anything unrelated to the support session. Starting the session.
01 / ZISCO
Confirm the engineer If you receive unexpected contact, use the published Zisco phone number or email to verify it.
02 / ZISCO
Use the agreed tool The engineer will tell you which approved remote tool and steps to use. This page supplies no software downloads.
03 / ZISCO
Give permission Approve the connection only when you are ready. Remain available, and end the session when the work is finished.
After the session. Ask what was changed, whether any follow-up is needed and how to end or remove temporary access. Never post access codes or passwords publicly.
Need to arrange remote support? Tell us what you need help with and we will discuss the most practical approach.
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