01 / ZISCO
Describe the issue
Include the equipment make and model, the error message and when the problem started.
Support Centre
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Log a Ticket opens your email app to send a support request.
Existing customers & new enquiries
Need help?
Start here.
Tell us what is happening and how it is affecting your work. Use the contact details below to request support.
Help us get to the right next step.
02 / ZISCO
Explain the impact
Let us know which users or systems are affected and whether you have a workable alternative.
03 / ZISCO
Share recent changes
Mention updates, new equipment, changed passwords or connection problems that happened before the fault.
Before a remote session.
Only start a remote connection once you have agreed it with Zisco.
- Save open work and stay available during the session.
- Check you have permission to arrange support for the device.
- Do not email passwords or send sensitive documents in the initial request.
- If you suspect a security incident, mention it when contacting us.
Support arrangements.
Is this a 24-hour emergency service?
No response time or around-the-clock availability is promised on this page. Availability and any agreed support terms should be confirmed directly.
Do I need an existing support agreement?
You can enquire about one-off help as well as ongoing support. We will discuss availability and charges before work is agreed.
Is there an online support form?
This page uses telephone and email. The email link opens your email application; it does not submit a ticket automatically.
Have a remote appointment?
CUSTOMER RESOURCES
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CALL
Talk it through.
Describe the issue or the work you have in mind.
0121 270 7446Send the details.
Include the device model and any error message. Please do not send passwords.
support@zisco.co.ukOUR BASE
Birmingham.
Fairgate House, 205 Kings Road, Birmingham, B11 2AA
Please contact us before travelling to arrange an appointment.