01 · Describe the fault
Provide the make, exact model, symptoms, postcode and any damage or previous repairs. We confirm whether the device is suitable for assessment.
UK SEND-IN REPAIR ENQUIRIES
Further away?
Ask about sending it in.
A repair enquiry route for customers across the UK. Contact Zisco with your device and fault first. We confirm acceptance, charges and packing instructions before you send anything.
Your repair, step by step.
02 · Agree the delivery route
We explain packing, the destination and any tracked carriage or diagnostic charges. Packaging and prepaid labels are supplied only if included in your quote.
03 · Assessment & approval
After receipt and initial checks, we explain the proposed repair and cost. You approve the scope before repair work starts.
04 · Test & return
After the agreed tests and payment arrangements, we organise return using the agreed service. You receive an explanation of the work and any limitations.
Before dispatch.
Back up your files where possible. Record the device serial number and photograph its condition. Include only accessories we have requested, and pack it using the instructions provided.
Tell us about battery damage before dispatch. Do not send swollen, leaking or damaged batteries; contact us for an appropriate route. Transit arrangements and any compensation limits must be agreed before booking.
Please do not put passwords, recovery keys or confidential records into the website enquiry form. Any diagnostic access is arranged separately.
Common questions.
Can I send a laptop or a circuit board?
Ask first. Acceptance depends on model, fault and test requirements. We may need a complete device to assess or test the repair.
What if the repair is declined or cannot be completed?
Diagnostic, carriage, return and any other applicable charges are explained before booking. There is no automatic free diagnosis, prepaid box or no-fix/no-fee promise.
How long does it take?
Turnaround depends on inspection findings, parts and workload. We provide an estimate after assessing the job; no same-day or fixed turnaround is promised.
Where do I send it?
Request acceptance and dispatch instructions first. Do not post or drop off a device without a confirmed arrangement.