Privacy Notice

Who we are

Zisco Solutions Limited is responsible for the personal information used to manage its own enquiries and customer relationships. Company 10324298; ICO registration ZB281861. Contact support@zisco.co.uk, 0121 270 7446, or Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA.

Information we collect and why

We collect contact and company details, service requirements, correspondence, site and equipment information, and billing information you provide. Energy reviews may include supply addresses, account and meter identifiers, usage, tariff and contract information from your bill. Providing enquiry details is voluntary, but without necessary information we may be unable to respond or quote. Avoid sending bank details, passwords or unrelated sensitive information.

Our lawful bases

We use necessary information to take steps towards or perform a contract with you. For enquiries made on behalf of an organisation, we rely on legitimate interests in responding to business requests, organising services and managing customer relationships. We also rely on legitimate interests to protect the website against abuse, and legal obligations where records must be retained. Optional AI processing and non-essential cookies use your consent; withdrawal does not affect earlier lawful processing. We do not use an enquiry acknowledgement as permission for unrelated marketing.

Who receives information

Zisco receives website registrations, trade enquiries and energy bills first. Authorised administrators can review them; an email notification to our configured support address contains a record link rather than your uploaded bill. Our hosting, email and relevant service providers process information as needed to operate these services. If you use a separately linked support portal or contact us through WhatsApp, those services process the information you send under their applicable terms.

No energy bill or trade enquiry is automatically forwarded to Daisy, Fidelity Energy, the AI provider or a CRM by this form. Before progressing a quotation that requires a partner to receive details, we explain who will receive them and why, and obtain your instruction. Separate supplier and broker terms may apply to any resulting service.

Zed and AI messages

The chat identifies the active provider, Groq or OpenAI, before your opt-in. Only the chat messages needed for replies are submitted; the registration and bill-upload forms are separate. This plugin keeps chat history in browser-tab memory and does not save WordPress chat transcripts. AI responses can be wrong and are not booking, credit or contract decisions.

AI providers may process information outside the UK. Groq states that retained customer data is located in the US, with limited reliability/abuse retention unless Zero Data Retention is enabled. Provider safeguards and retention depend on the active service and account settings. Contact Zisco for information about the provider and applicable transfer arrangements before sharing personal information if this matters to your request.

Retention and security

Uploaded energy-bill copies are encrypted in website records, not placed in the public media library. They are scheduled for deletion after 90 days; deletion depends on the website’s scheduled tasks running. Administrative access also checks the expiry. Unconverted trade and energy enquiry records from these new forms are scheduled for deletion after 180 days. Where a service proceeds, necessary contract, accounting and dispute records may be kept separately for the applicable legal period or while needed to establish or defend claims. Other support enquiries are reviewed and removed when no longer needed for their purpose.

Backups may retain deleted information until their normal replacement cycle. Access is restricted, but no internet service is risk-free. Please minimise the personal information you submit.

Your rights and choices

Depending on the circumstances you can request access, correction, erasure, restriction or portability of your information and withdraw consent where used. You can object to processing based on legitimate interests and to direct marketing. Contact support@zisco.co.uk. We may need to check your identity and explain any lawful reason we cannot fulfil a request.

You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ (opens in a new tab). You do not have to contact us first.

Cookies and preferences

See our Cookie Policy and use Cookie Settings in the footer. Accessibility preferences and chat functionality are explained alongside their controls.

Customer systems and changes

When IT work involves handling personal data on a customer’s instructions, responsibilities and any required processing agreement are addressed in the service contract. This notice is not that agreement. We update this notice when our services or practices change.